FAQ

ARE THE GLASSES DISHWASHER-SAFE?

Yes, all our glasses are dishwasher safe.

ARE THE STAINLESS STEEL PRODUCTS DISHWASHER-SAFE?

Yes, all our stainless steel products are dishwasher-safe.

Do stainless steel products affect the taste of food or drink?

No, but make sure you rinse the products by hand before using them.

How heavy are the products compared to normal tableware?

That's difficult to say, as every set of tableware weighs differently. However, the weight of each product is listed on the product page.

Can the products get scratches?

Our stainless steel pieces are made to last. Light surface marks may appear over time with everyday use, but they don’t affect the quality. It’s in the nature of stainless steel, each mark tells a story without reducing quality.

What is the best way to maintain and clean the stainless steel products?

Our stainless steel pieces are naturally easy to clean and dishwasher-safe. For those who prefer extra care, we recommend hand-washing with warm water and a mild detergent, this helps maintain their shine even longer. A quick dry with a soft cloth keeps the surface spotless.

Are the products suitable for microwave use?

No, none of the stainless steel products are suitable for microwave usage.

SHIPPING AND DELIVERY

Where do we ship?

We ship across all of Europe from our atelier in The Netherlands. For detailed information on delivery times and costs per country, please see our Shipping Policy page.

How much does shipping cost?

For detailed information on delivery costs per country, please see our Shipping Policy page.

When will I receive my order?

Shipping timelines vary per country. For detailed information on delivery times please see our Shipping Policy page.

When does my order apply for free shipping?

The Netherlands & Belgium

Free shipping on orders above €100

Germany, Denmark, France, Spain, Italy, Portugal, Austria, Poland.

Free shipping on orders above €125

Rest of Europe

Free shipping on orders above €175

returns & warranties

What is the return policy?

You can return your order within 14 days of receiving it, as long as the item is in new and unused condition with original packaging.

Once you’ve shipped your return back to us, we’ll process your refund within 5 working days from the date the package arrived at our atelier. That’s our promise to you.

Please reach out to customer care to initiate a return via info@nuevemira.com

What is the return period?

We are confident that you will love everything that you order from us! However, in the unlikely event that something isn’t quite right, you have 14 days to return it to us.

What are the return costs?

The costs and responsibility for the return the shipment are your own.

Please reach out to customer care to initiate a return via info@nuevemira.com

How long does a refund take?

Once you’ve shipped your return back to us, we’ll process your refund within 5 working days from the date the package arrived at our atelier.